Contact Us
Customer Support & After-Sales Guidelines
How We Can Assist You
Our professional customer service team is fully prepared to resolve all your shopping-related concerns throughout your entire purchasing journey. Whether you need help verifying product details, confirming size specifications, checking real-time shipping status, solving order anomalies, or submitting after-sales and follow-up requests, feel free to connect with our team for dedicated support. You can reach out to us anytime via our official email: support@flyaiot.com.
Official Service Schedule
Our customer service working hours follow Eastern Time Zone standards: Monday to Friday, 9:00 AM – 5:00 PM. All consultation and after-sales services are temporarily suspended during weekends and U.S. official public holidays.
Inquiry Response Rules
We commit to replying to all legitimate customer consultation messages within 2 business days. To guarantee continuous and efficient progress of your ticket, please refrain from sending duplicate or repeated messages for the same issue. We suggest replying directly based on the original email dialogue thread, which helps our team quickly sort out your historical requests and provide targeted solutions.
If you encounter defective products, shipping damage, wrong item delivery or other quality and logistics problems, please attach complete and clear problem photos when submitting your ticket. Intuitive picture materials can greatly accelerate our verification and processing efficiency.
Return & After-Sales Specifications
All return, exchange and after-sales applications must obtain official confirmation and approval from our customer service team in advance. Customers are not allowed to send back goods without authorization or deliver packages to unofficial third-party addresses.
After your after-sales application is reviewed and approved, we will send you standardized return guidelines, including the officially designated return warehouse address and detailed operation steps. Please strictly follow the official instructions to complete the return operation, so as to ensure the smooth progress of your subsequent inspection and refund procedures.
Corporate Information
Company Name: StarDrive Trading Inc
Registered Region: United States
Tax ID: 41-3793571
Business Address: 124 W Dakota Ave suite 1, Pierre, SD 57501
Official Support Email: support@ausbs.com