Shipping Policy

Shipping Policy
Effective Date: July 27, 2026

Order Processing & Preparation Timeline

After your payment is successfully verified and confirmed, our warehouse team initiates full order preparation procedures, including merchandise sorting, quality inspection, detail verification and professional packaging. Standard order processing takes 2–4 business days before formal dispatch. Business days exclude all weekends and national public holidays, which will not be counted into the processing cycle.
In accordance with our official after-sales regulations, users are eligible to apply for order cancellation within 24 hours after submission, only if the package has not been processed and shipped. Once warehouse preparation procedures commence, order cancellation, information modification and address adjustment requests cannot be fully guaranteed. Meanwhile, Flyaiot reserves the right to refuse or terminate orders in compliance with the clauses stipulated in our Terms of Service.

Shipping Service Coverage & Delivery Scope

Our platform supports global cross-border shipping for most mainstream regions around the world. Customers need to fill in complete, accurate and detailed recipient addresses during the checkout process to automatically verify local delivery availability. If no shipping solution or delivery option is displayed on the checkout page, it means the target region is temporarily restricted from delivery due to logistics and regional policy limitations, and we cannot fulfill shipment orders for the location.

Logistics Carriers & Delivery Service Mode

We cooperate with multiple reliable international mainstream logistics carriers and cross-border shipping service providers to complete global parcel delivery. Our partnered logistics suppliers cover mainstream international express and postal logistics channels, ensuring stable cross-border transportation, standardized customs clearance and efficient end-point distribution for all orders. The specific carrier will be automatically matched according to the destination country and regional logistics conditions.

Shipping Fee Rules & Billing Standards

All delivery charges, including standard shipping rates, preferential charging rules and free shipping threshold qualifications, are dynamically calculated and clearly displayed on the official checkout page based on your shipping destination, package weight and order amount.
The final shipping scheme and fee standard displayed during checkout shall prevail, replacing all general shipping descriptions and guideline prices on other pages of the website. No additional hidden logistics fees will be charged after order confirmation.

Regional Delivery Transit Time

The estimated delivery cycle only starts after the package is officially dispatched from our warehouse, rather than the order placement date. The regional reference transit time is as follows:
  • United States Regions: 5–12 business days
  • All Other Eligible International Regions: 7–20 business days
All delivery times are reference estimates rather than mandatory guaranteed cycles. Actual arrival time may be extended due to carrier operational adjustments, international customs clearance progress, severe weather, local logistics suspension, remote area distribution and other objective uncontrollable factors.

Package Tracking Method & Update Rules

Once your parcel is dispatched and the logistics tracking information is activated, we will promptly send a dedicated tracking link and tracking number to your registered email address. You can check the real-time transportation status and logistics progress of your order through the link anytime.
Please note that after the shipping label is generated, the first official logistics scan record may be delayed for 2–5 business days. This is a normal transit phenomenon caused by the package being sorted and warehoused in the carrier’s network, and does not mean abnormal logistics.

Customs Duties & Import Tax Liability

Cross-border shipments may incur local import taxes, customs clearance fees, agency brokerage charges and other related official fees when entering the destination country’s territory. All such customs and import-related expenses are solely borne by the order recipient.
Unless the checkout page explicitly marks that the order includes all-inclusive tax and freight charges, our product prices and shipping fees do not cover any customs and import costs, which cannot be deducted or exempted by our side.

Address Modification & Abnormal Delivery Handling

Customers are required to carefully check and confirm the recipient address, contact information and delivery details before completing payment. We accept address correction applications submitted by users in a timely manner, yet we cannot guarantee successful modification once the order enters warehouse processing and packaging procedures.
For delayed, stuck or suspected lost parcels, please send an inquiry email to our official customer service mailbox support@flyaiot.com with your order number and tracking details. If the logistics status shows “Delivered”, please first confirm the package with family members, neighbors, check community delivery points and consult the local post carrier before contacting us for assistance, to avoid unnecessary abnormal inquiries.