Refund Policy

Return & Refund Policy
Effective Date: July 27, 2026

Order Cancellation Rules

Customers are eligible to apply for order cancellation within24 hours after completing payment, provided that the order has not entered warehouse processing, packaging or shipping procedures. All valid and approved cancellation applications within the above time limit will trigger a full refund via your original payment channel.
Once an order begins fulfillment processing or has been dispatched, cancellation applications will no longer be supported. Please note that submitting a cancellation request does not equal successful cancellation. Our team will verify the real-time order status and give official feedback. flyaiot also reserves the right to suspend or cancel orders in accordance with the scenarios specified in our Terms of Service.

Standard Order Processing Cycle

After your payment is successfully verified and confirmed, our warehouse will complete order sorting, quality checking and packaging within 2 business days (48 hours). Once your parcel is dispatched, you will receive an official shipment notification email with complete tracking details for logistics monitoring.

Official Return Time Limit & Eligibility Conditions

Our official return window is 30 calendar days, calculated from the confirmed delivery date of your package. To ensure your return application is valid and approvable, your returned merchandise must meet all of the following standards:
  • All items must be brand new, unused, unwashed and free of artificial alteration, damage and wear traces.
  • Original tags, labels, packaging and matching accessories must be completely intact and unremoved.
  • Applicants must provide a valid order number or official purchase record for identity and order verification.

Standard Return Application Process

All return procedures must follow official standardized steps, and unauthorized return delivery is not accepted:
First, send a return application email to our official customer service mailbox support@flyaiot.com, clearly stating your order number, corresponding return items and detailed return reasons. For defective products, damaged goods or incorrect delivery issues, please attach clear and real product problem photos for official verification.
Please wait patiently for our team’s review result and official return guidelines, including standardized packaging requirements and designated return address. Only after obtaining our written approval can you send back the package.

Non-Returnable & Non-Exchangeable Goods

The following product categories do not support return or exchange services due to product attributes and industry specifications: gift cards, customized personalized products, opened hygiene-related merchandise, items with use, washing or manual modification traces, incomplete product sets, and all final-sale clearance goods. This clause does not affect the statutory consumer rights protected by local laws.

Return Shipping Fee Liability Rules

The responsibility for return shipping costs is divided according to the return cause:
If the return is caused by personal reasons including inappropriate size, style dissatisfaction or change of purchase intention, all return shipping expenses shall be borne independently by the customer.
If we confirm the existence of official shipping errors, product quality defects or in-transit damage, our brand will bear or reimburse the standard return shipping fees. Please note that self-selected expedited or premium logistics costs will not be included in the reimbursement scope.

Return Inspection Mechanism & Refund Method and Time Limit

After receiving your returned package, our professional inspection team will strictly check the product condition, integrity and compliance. We will send a formal inspection result notification via email afterward.
Once your return application is officially approved, the refund will be initiated through your original payment method. The entire refund processing cycle is 5–10 business days. The final fund arrival time depends on the processing efficiency of your bank or payment platform, which is beyond our effective control.

Exchange & Order Modification Regulations

Product replacement services are subject to real-time inventory availability. If the targeted product is out of stock and cannot be exchanged directly, you can complete the standard return process and place a new independent order to purchase your desired items.
All order modification and cancellation requests should be submitted to customer service as early as possible. Once the order enters formal fulfillment procedures, we cannot guarantee the success of any modification or cancellation, which is consistent with our official service terms.

Official Return Address

All approved return packages must be delivered to the unified designated warehouse address:
314 S Henry St, Pierre, SD 57501